We hope you are satisfied with your purchase from galaxysports.space. If you are dissatisfied with your purchase in any way, please carefully read the following return and refund policy.
- Return Conditions
Return Period: You may apply for a return within 30 days of receiving the product.
Product Condition: Returned products must be unused, unwashed, and in their original packaging and with labels intact.
- Return Process
Apply for Return: Please contact our customer service team via email, providing your order number and reason for return.
Confirmation: Once we confirm your return request, we will send you return guidelines and provide you with the return address.
Return the Product: Please return the product according to the provided guidelines. Return shipping costs are borne by the customer unless the product is defective or sent the wrong item.
Refund Processing: We will process the refund after receiving the returned product and confirming its condition is satisfactory. The refund will be returned to your original payment method and usually takes 3-5 business days to arrive.
- Refund Policy
Once the refund is processed, we will notify you of the refund status via email.
The refund amount will include the purchase price of the goods, but exclude original shipping costs.
We reserve the right to refuse refund requests for goods not returned in accordance with the above terms and conditions.