1. How to place an order?

You can browse our website, find the products you need, select the quantity, and add them to your cart. Then, click the “Checkout” button, fill in your information as prompted, and choose a payment method to complete your order.

2. Can I modify or cancel my order?

If your order has not yet been processed, you can contact our customer service team to request modification or cancellation. Once an order has been shipped, you cannot cancel it.

3. How can I check my order status?

You can check your order status by logging into your account or by finding the relevant shipping information in your confirmation email. If you have any questions, please feel free to contact our customer service team.

4. Do you offer international shipping?

We currently mainly offer domestic shipping services. For international shipping, please contact us via customer service email, and we will assess the situation.

5. What should I do if I receive a defective product?

Please contact us via email within 48 hours of receiving the product, providing a detailed description of the problem and relevant photos. We will assist you and guide you through the return and exchange process.

6. What payment methods do you support?

We support multiple payment methods, including credit cards, debit cards, and some major payment platforms. If you have any questions about specific payment methods, please check the checkout page or contact customer service.

7. How to apply for a return?

You can apply for a return within 30 days of receiving the goods. Please ensure the goods are unused and in their original packaging. For detailed return procedures, please see our return policy page.

8. What is your privacy policy?

We value your privacy. All personal information collected is used only to process orders and improve services. For details, please see our privacy policy page.